Frequently Asked Questions
Everything you need to know about shopping with New Arrivals.
How long does shipping take for new collection items?
Standard shipping typically takes 3-5 business days. For our latest collection drops, please allow an additional 48 hours for processing due to high demand.
What is your return policy on seasonal fashion?
We offer a 30-day return window for all unworn items with original tags attached. Please note that items marked as 'Final Sale' are not eligible for returns.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times vary by location and typically range from 7 to 14 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options like Klarna and Afterpay.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.